Returns & Exchanges

Turntable Lab offers a 30-day return policy on most audio equipment and accessories to ensure you are completely satisfied with your setup. Please note that opened media, such as vinyl records and stylus needles, are generally non-returnable due to their fragile nature.

1

Initiate Your Request

Visit our online returns portal or contact our support team with your order number and the specific items you wish to return.

2

Pack with Care

Securely pack your items in their original manufacturer packaging, including all manuals, cables, and accessories to avoid restocking fees.

3

Ship to Lab HQ

Affix your prepaid shipping label (if eligible) or use a trackable carrier to send the package back to our Brooklyn warehouse.

4

Inspection and Refund

Once our technicians verify the condition of the hardware, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing